Marck England Bautista
Full-Stack Software Engineer
Full-Stack Software Engineer with 2 years of experience building AI-driven SaaS, automation systems, and customer-facing platforms. Proven ability to lead full product lifecycles from requirements gathering to Agile delivery and cloud-native deployment.
Skills & Expertise
Technologies and tools I use to bring ideas to life
Languages
Frameworks & Libraries
Cloud & DevOps
Databases
AI & APIs
Tools & Methodologies
Work Experience
My professional journey and key accomplishments
Full Stack Software Engineer
- Centralized AI Communication Hub: Developed a cross-platform interface unifying WhatsApp, Messenger, Instagram, and LINE into a single interface. This allows businesses to manage all customer interactions without switching platforms, streamlining support and sales workflows.
- 24/7 Automation with Smart "Auto-Off" Logic: Built an AI-enabled system for 24/7 instant customer engagement. Implemented logic that automatically turns off the AI chatbot whenever a customer service representative begins replying, ensuring a seamless transition from AI to human support.
- Automated Appointment Reminders: Engineered a background task system using Celery to send automated reminders to clients for booked appointments, improving scheduling efficiency and reducing missed bookings.
- AI Vision Payment Verification: Created an AI-integrated system that uses AI vision to scan receipt images for real-time payment validation. Verified payments are intelligently routed to the correct team members, reducing manual workload.
- RAG Pipeline Implementation: Deployed Retrieval-Augmented Generation (RAG) to connect LLMs with external knowledge bases. This ensures the AI provides highly accurate, context-aware responses to user inquiries.
- Workflow Automation & CRM Development: Led the end-to-end development of a centralized CRM, focusing on operational efficiency, replacing complex manual processes with simplified one-click workflows for approvals and denials, requiring minimal user input and speeding up daily tasks.
- Platform Credit System: Designed a secure virtual currency and top-up system with voucher support for scalable transaction handling and promotions.
Front-End Developer - Freelance
- SEO and User Acquisition: Implemented SEO strategies and optimized site structure to improve search visibility and organic growth.
- Stripe Notification System: Integrated Stripe to provide real-time updates on payments and transactions.
- Responsive UI Development: Enhanced user interaction by implementing responsive UI elements like toast notifications and contextual alerts.
Education
Academic background and professional certifications
Bachelor of Science in Computer Science
TVL in Information and Communication Technology (ICT)
Get in Touch
I'm always open to discussing new projects, creative ideas, or opportunities to be part of your vision.
Let's Build Something Great
Whether you have a question, a project idea, or just want to say hello, feel free to reach out. I'll get back to you as soon as possible!